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FAQ |Yeha Maison
Your Questions, Answered
Shopping Information
How long will it take to receive my order?
Most orders arrive within 6–12 business days. Processing takes 1–2 business days (orders placed after 12:00 PM Mountain Time are processed the next business day), followed by 5–10 business days in transit. Once your order ships, you'll receive a tracking number by email. If your order hasn't arrived within 14 business days, contact us at orders@yehamaison.com.
Do you ship internationally?
Yes — we ship to over 25 countries worldwide. For destinations outside the EU, local customs duties or import taxes may apply. These are set by your country's customs authority and are the customer's responsibility.
What are the shipping costs?
Standard shipping rates are: United States $6.99 · European Union $14.99 · International (Australia, Canada, Norway & more) $19.99. Complimentary tracked shipping is included on all orders of $100 or more, worldwide. EU customers: all prices include VAT — what you see is what you pay. Non-EU customers: customs duties or import taxes may be charged by your local government and are the customer's responsibility.
How do I find the right size?
Detailed sizing charts are available directly on each product page, with accurate measurements to help you choose with confidence. If you're between sizes, we recommend sizing up for a relaxed fit or contacting us for guidance.
Can I buy a single item or do I need to order multiple?
Every item on Yeha Maison is available as a single purchase — no minimum order required. We curate for quality, not volume, and that applies to how you shop with us too.
Are your products authentic and quality-verified?
Every product on Yeha Maison passes a deliberate review before it goes live — materials confirmed, construction assessed, specifications verified. If it doesn't meet the standard we'd set for ourselves, it doesn't appear on the site.
Pricing
Will the price change at checkout?
Never. The price shown on the product page is exactly what you pay — no surprises, no hidden charges. All prices include applicable VAT and sales taxes where required.
Are there hidden fees?
None from us. The only additional charges that may apply are customs duties or import taxes levied by your local government — these are outside our control and are the customer's responsibility.
Do you offer discounts or promotions?
We occasionally offer curated promotions to our community. The best way to stay informed is to subscribe to our email list. We don't discount indiscriminately — when we do, it means something.
Are prices displayed in my local currency?
Yes. Prices are displayed in your local currency — USD, EUR, GBP, NOK, SEK, DKK, and more — using current exchange rates. The currency shown at checkout is the currency you'll be charged in.
Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a tracking number by email with a direct link to monitor your shipment in real time. If you haven't received a tracking email within 2 business days of ordering, check your spam folder or contact us at orders@yehamaison.com.
Can I cancel or change my order?
Orders can be cancelled before dispatch by contacting us immediately at orders@yehamaison.com. As we process orders within 1–2 business days, please act quickly. Once shipped, cancellation is no longer possible — but you can return it under our 30-day return policy. EU and UK customers retain their statutory right of withdrawal after dispatch.
My order hasn't arrived. What should I do?
If your order hasn't arrived within 14 business days, contact us at orders@yehamaison.com. A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund — at no cost to you.
What if my order is returned to sender?
If your order is returned due to an incorrect address, refused delivery, or unpaid customs fees, contact us at returns@yehamaison.com. We'll arrange a reship to a corrected address or issue a refund minus any return shipping costs incurred.
Will I receive a confirmation after ordering?
Yes — an order confirmation email is sent immediately after purchase. If you don't receive it within a few minutes, check your spam folder. If it's not there, contact us at orders@yehamaison.com and we'll confirm your order manually.
Returns & Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unused, unworn, with tags attached, in original packaging, and accompanied by proof of purchase. EU customers have the statutory 14-day right of withdrawal — we extend this to 30 days as a courtesy. UK customers have the statutory 14-day right to cancel under the Consumer Contracts Regulations. To start a return, contact us at returns@yehamaison.com with your order number and reason for return.
Who pays for return shipping?
For standard returns (change of mind, sizing), return shipping costs are the customer's responsibility. We recommend using a tracked service. If the item is defective, damaged, or incorrect, we cover return shipping in full and will provide a prepaid label.
Do you offer exchanges?
We don't offer direct exchanges. The fastest way to get what you want is to return the original item and place a new order once your return is approved. This ensures you get exactly what you need without delay.
How long do refunds take?
We inspect returns within 2–3 business days of receipt. If approved, refunds are issued to your original payment method within 5–10 business days. EU and UK statutory cancellation refunds are issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier. Customs duties and import taxes are non-refundable.
What if my item arrives damaged or incorrect?
Inspect your order upon delivery. If anything is defective, damaged, or not what you ordered, contact us immediately at returns@yehamaison.com with your order number and photos of the item and packaging. We resolve these promptly — always.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and local payment methods. All available options are displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment gateways. We do not store your complete card details. 3D Secure authentication is applied where available for an additional layer of protection.
Can I pay in my local currency?
Yes. Prices and checkout are displayed in your local currency. You will be charged in the currency shown at checkout — no conversion surprises.
Is Buy Now Pay Later available?
Available payment options including any installment or deferred payment methods are displayed at checkout based on your location and eligibility.
Contact & Support
How can I reach customer support?
Reach us through the right channel for the fastest response:
General enquiries: support@yehamaison.com
Order tracking & status: orders@yehamaison.com
Returns & cancellations: returns@yehamaison.com
Phone: +1 (929) 542-5539
We typically respond within 24–48 hours, Monday to Friday.
What are your support hours?
Our support team is available Monday to Friday. We aim to respond to all enquiries within 24–48 hours. For urgent order issues, email orders@yehamaison.com directly for the fastest response.
I have a question about a specific product. Who do I contact?
Email us at support@yehamaison.com with the product name or link and your question. Our team will respond with accurate, detailed information — no guesswork.
How do I give feedback about my experience?
We genuinely want to hear from you. Email us at support@yehamaison.com with your feedback. Every message is read and taken seriously — it's how we keep raising the standard.
How long will it take to receive my order?
Most orders arrive within 6–12 business days. Processing takes 1–2 business days (orders placed after 12:00 PM Mountain Time are processed the next business day), followed by 5–10 business days in transit. Once your order ships, you'll receive a tracking number by email. If your order hasn't arrived within 14 business days, contact us at orders@yehamaison.com.
Do you ship internationally?
Yes — we ship to over 25 countries worldwide. For destinations outside the EU, local customs duties or import taxes may apply. These are set by your country's customs authority and are the customer's responsibility.
What are the shipping costs?
Standard shipping rates are: United States $6.99 · European Union $14.99 · International (Australia, Canada, Norway & more) $19.99. Complimentary tracked shipping is included on all orders of $100 or more, worldwide. EU customers: all prices include VAT — what you see is what you pay. Non-EU customers: customs duties or import taxes may be charged by your local government and are the customer's responsibility.
How do I find the right size?
Detailed sizing charts are available directly on each product page, with accurate measurements to help you choose with confidence. If you're between sizes, we recommend sizing up for a relaxed fit or contacting us for guidance.
Can I buy a single item or do I need to order multiple?
Every item on Yeha Maison is available as a single purchase — no minimum order required. We curate for quality, not volume, and that applies to how you shop with us too.
Are your products authentic and quality-verified?
Every product on Yeha Maison passes a deliberate review before it goes live — materials confirmed, construction assessed, specifications verified. If it doesn't meet the standard we'd set for ourselves, it doesn't appear on the site.
How do I track my order?
Once your order ships, you'll receive a tracking number by email with a direct link to monitor your shipment in real time. If you haven't received a tracking email within 2 business days of ordering, check your spam folder or contact us at orders@yehamaison.com.
Can I cancel or change my order?
Orders can be cancelled before dispatch by contacting us immediately at orders@yehamaison.com. As we process orders within 1–2 business days, please act quickly. Once shipped, cancellation is no longer possible — but you can return it under our 30-day return policy. EU and UK customers retain their statutory right of withdrawal after dispatch.
My order hasn't arrived. What should I do?
If your order hasn't arrived within 14 business days, contact us at orders@yehamaison.com. A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund — at no cost to you.
What if my order is returned to sender?
If your order is returned due to an incorrect address, refused delivery, or unpaid customs fees, contact us at returns@yehamaison.com. We'll arrange a reship to a corrected address or issue a refund minus any return shipping costs incurred.
Will I receive a confirmation after ordering?
Yes — an order confirmation email is sent immediately after purchase. If you don't receive it within a few minutes, check your spam folder. If it's not there, contact us at orders@yehamaison.com and we'll confirm your order manually.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and local payment methods. All available options are displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment gateways. We do not store your complete card details. 3D Secure authentication is applied where available for an additional layer of protection.
Can I pay in my local currency?
Yes. Prices and checkout are displayed in your local currency. You will be charged in the currency shown at checkout — no conversion surprises.
Is Buy Now Pay Later available?
Available payment options including any installment or deferred payment methods are displayed at checkout based on your location and eligibility.
Pricing
Will the price change at checkout?
Never. The price shown on the product page is exactly what you pay — no surprises, no hidden charges. All prices include applicable VAT and sales taxes where required.
Are there hidden fees?
None from us. The only additional charges that may apply are customs duties or import taxes levied by your local government — these are outside our control and are the customer's responsibility.
Do you offer discounts or promotions?
We occasionally offer curated promotions to our community. The best way to stay informed is to subscribe to our email list. We don't discount indiscriminately — when we do, it means something.
Are prices displayed in my local currency?
Yes. Prices are displayed in your local currency — USD, EUR, GBP, NOK, SEK, DKK, and more — using current exchange rates. The currency shown at checkout is the currency you'll be charged in.
Returns & Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unused, unworn, with tags attached, in original packaging, and accompanied by proof of purchase. EU customers have the statutory 14-day right of withdrawal — we extend this to 30 days as a courtesy. UK customers have the statutory 14-day right to cancel under the Consumer Contracts Regulations. To start a return, contact us at returns@yehamaison.com with your order number and reason for return.
Who pays for return shipping?
For standard returns (change of mind, sizing), return shipping costs are the customer's responsibility. We recommend using a tracked service. If the item is defective, damaged, or incorrect, we cover return shipping in full and will provide a prepaid label.
Do you offer exchanges?
We don't offer direct exchanges. The fastest way to get what you want is to return the original item and place a new order once your return is approved. This ensures you get exactly what you need without delay.
How long do refunds take?
We inspect returns within 2–3 business days of receipt. If approved, refunds are issued to your original payment method within 5–10 business days. EU and UK statutory cancellation refunds are issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier. Customs duties and import taxes are non-refundable.
What if my item arrives damaged or incorrect?
Inspect your order upon delivery. If anything is defective, damaged, or not what you ordered, contact us immediately at returns@yehamaison.com with your order number and photos of the item and packaging. We resolve these promptly — always.
Contact & Support
How can I reach customer support?
Reach us through the right channel for the fastest response: General enquiries: support@yehamaison.com · Order tracking & status: orders@yehamaison.com · Returns & cancellations: returns@yehamaison.com · Phone: +1 (929) 542-5539. We typically respond within 24–48 hours, Monday to Friday.
What are your support hours?
Our support team is available Monday to Friday. We aim to respond to all enquiries within 24–48 hours. For urgent order issues, email orders@yehamaison.com directly for the fastest response.
I have a question about a specific product. Who do I contact?
Email us at support@yehamaison.com with the product name or link and your question. Our team will respond with accurate, detailed information — no guesswork.
How do I give feedback about my experience?
We genuinely want to hear from you. Email us at support@yehamaison.com with your feedback. Every message is read and taken seriously — it's how we keep raising the standard.