Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Cancellations

You may cancel your order at any time before it is fulfilled by contacting us at returns@yehamaison.com or through your account under "Returns and cancellations." Once an order has been fulfilled and shipped, cancellation is no longer possible — please use the returns process instead (including your statutory 14-day right of withdrawal upon receipt for EU/UK orders).

Return Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused, with tags attached
In its original packaging
Accompanied by receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned under any circumstances, including within EU/UK statutory cancellation periods where permitted by law:

Final sale items — products marked "Final Sale" at the time of purchase are not eligible for return, exchange, or store credit under any circumstances
Gift cards
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care or beauty products (if opened or used)
Jewelry items (non-returnable for hygiene reasons unless defective)
Hazardous materials, flammable liquids, or gases

Note: Final sale designation is displayed on the product page and confirmed at checkout. No exceptions will be made after purchase.

How to Start a Return

Before initiating a return, confirm your item is eligible under Return Eligibility above and is not listed under Non-Returnable Items.

Step 1 — Initiate your return request (choose one):

Use the "Returns and cancellations" link in your account — the fastest method; you can submit your order number, item(s), and reason in one step, or
Email returns@yehamaison.com with your order number, item(s) you wish to return, and reason for return (reason not required within EU/UK statutory windows)

Step 2 — Receive your RMA and return address
Once your request is reviewed and approved, we will send you:

A Return Merchandise Authorization (RMA) number — returns without an RMA will not be accepted
The designated return address for your regional facility (North America, Europe, or Asia-Pacific based on your location)
Packaging and shipping instructions
A prepaid return label only if the return is due to our error (defective, damaged, or incorrect item)

Step 3 — Ship your return
Pack the item securely and ship it to the address provided. We recommend a tracked shipping service — we are not responsible for returns lost in transit. For standard returns, return shipping costs are the customer's responsibility.

Step 4 — Refund issued
Once received at our facility, your return is inspected within 2–3 business days. You will be notified of approval, and your refund will be processed within 5–10 business days to your original payment method.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at returns@yehamaison.com if the item is:

Defective or damaged
Incorrect (wrong item sent)
Missing parts or accessories

We will evaluate the issue and offer a replacement, repair, or refund as appropriate. In these cases, return shipping is covered in full and a prepaid label will be provided.

Exchanges

We do not offer direct exchanges. To get a replacement item, return the unwanted item following the process above and, once your return is accepted, place a new order for the replacement. Final sale items are not eligible for exchange.

European Union — Statutory Right of Withdrawal

EU customers have a statutory 14-day right of withdrawal with no reason required, starting from the date of delivery of the last item in your order, including weekends and public holidays.

You may exercise this right without prior authorization from us. Notify us within 14 days using the "Returns and cancellations" link in your account or by emailing returns@yehamaison.com with your order number and a clear statement of withdrawal. You will receive automatic confirmation. You then have a further 14 days to return the item.

From day 15 to day 30, a reason is required under our extended voluntary policy. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. The exceptions under Non-Returnable Items apply to the extent permitted under EU consumer law. Final sale items are excluded from the voluntary extended window but not from your statutory 14-day right where applicable under EU law.

United Kingdom — Right to Cancel

UK customers have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting from the date of delivery. Notify us within 14 days using the "Returns and cancellations" link in your account or by emailing returns@yehamaison.com with your order number and a clear statement of cancellation. You then have a further 14 days to return the item. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. Non-Returnable Items apply to the extent permitted under UK consumer law.

Australia — Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day return policy operates in addition to, and does not limit, your rights under the Australian Consumer Law.

New Zealand — Consumer Guarantees

Our products come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded or limited where you are acquiring goods for personal, domestic, or household use. Our 30-day return policy operates in addition to, and does not limit, your rights under the Consumer Guarantees Act.

Refunds

Refund Timeline: 5–10 business days after approval to your original payment method.

EU & UK Statutory Returns: Refunds issued within 14 days of receiving the returned item or proof of return shipment, whichever is earlier.

Outbound Shipping Fee: Non-refundable for standard returns or returns requested after the statutory window. For EU/UK statutory 14-day withdrawal returns, the outbound shipping fee is refunded in full. For defective, damaged, or incorrect items, the outbound shipping fee is refunded in full regardless of region.

Final Sale Items: Not eligible for refund, exchange, or store credit.

If you have not received your refund within the stated timeline, please contact us at returns@yehamaison.com before filing a dispute with your payment provider.

Questions?

General Support & Product Inquiries:
support@yehamaison.com

Order Tracking & Status Updates:
orders@yehamaison.com

Returns & Cancellations:
returns@yehamaison.com