Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Cancellations

You may cancel your order at any time before it is fulfilled by contacting us at returns@yehamaison.com or through your account under "Returns and cancellations." Once an order has been fulfilled and shipped, cancellation is no longer possible — please use the returns process instead.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags attached
• In its original packaging
• Accompanied by receipt or proof of purchase

How to Start a Return

To start a return, contact us at returns@yehamaison.com or use the "Returns and cancellations" link in your account with:

• Your order number
• Item(s) you wish to return
• Reason for return (not required within the EU/UK statutory cancellation windows)

Once your return request is approved, we'll provide you with:

• The precise return address for our nearest warehouse location
• Instructions on how to package and send your return
• A prepaid return label (only if the return is due to our error)

⚠️ Please note: For standard returns (change of mind, sizing, etc.), return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service. Return shipping is only covered by us if the item is defective, damaged, or incorrect.

⚠️ Important: Do not send returns to our registered corporate address (Yeha Global LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States). This is an administrative office only and cannot accept returns. Returns must be authorized first — we will provide the correct return address upon approval. Items sent without prior written authorization will not be accepted and cannot be forwarded or refunded.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at returns@yehamaison.com if the item is:

• Defective or damaged
• Incorrect (wrong item sent)
• Missing parts or accessories

We will evaluate the issue and offer a replacement, repair, or refund if appropriate.

Non-Returnable Items

The following items cannot be returned, including within the EU/UK statutory cancellation periods where permitted by law:

• Gift cards
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care/beauty products (if opened or used)
• Hazardous materials, flammable liquids, or gases

Exchanges

We don't offer direct exchanges.

The fastest way to ensure you get what you want is to:

1. Return the item you have
2. Once the return is accepted, make a separate purchase for the new item

European Union — Statutory Right of Withdrawal

EU customers have a statutory 14-day right of withdrawal with no reason required, starting from the date of delivery of the last item in your order, including weekends and public holidays.

You may exercise this right without requiring prior authorization from us. Simply notify us within 14 days by:

• Emailing returns@yehamaison.com with your order number and a clear statement of withdrawal, or
• Using the "Returns and cancellations" link in your account

You will receive an automatic confirmation of your withdrawal request. You then have a further 14 days from the date of your withdrawal notice to return the item.

Return shipping costs for statutory withdrawal returns are the customer's responsibility unless the item is defective, damaged, or incorrect.

From day 15 to day 30, a reason (such as sizing or change of mind) is required to process a return under our extended voluntary policy.

The exceptions listed under Non-Returnable Items apply within the withdrawal period to the extent permitted under EU consumer law.

United Kingdom — Right to Cancel

Customers in the United Kingdom have a statutory 14-day right to cancel their order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting from the date of delivery. You may exercise this right without requiring prior authorization from us. Simply notify us within 14 days by:

• Emailing returns@yehamaison.com with your order number and a clear statement of cancellation, or
• Using the "Returns and cancellations" link in your account

You then have a further 14 days to return the item. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. The Non-Returnable Items listed above apply to the extent permitted under UK consumer law.

Australia — Consumer Guarantees

For customers in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day return policy operates in addition to, and does not limit, your rights under the Australian Consumer Law.

New Zealand — Consumer Guarantees

For customers in New Zealand, our products come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded or limited where you are acquiring goods for personal, domestic, or household use. Our 30-day return policy operates in addition to, and does not limit, your rights under the Consumer Guarantees Act.

Refunds

Refund Process:

1. We inspect returns within 2–3 business days after our nearest warehouse location receives the returned item
2. You will be notified if the refund is approved
3. If approved, the refund is issued to the original payment method

Refund Timeline: 5–10 business days after refund approval.

EU & UK Statutory Cancellation Refunds: For EU withdrawal-right and UK cancellation-right returns, we will issue your refund within 14 days of receiving the returned item or proof of return shipment, whichever is earlier.

Return Shipping Costs

Standard Returns (change of mind, sizing, preference):

• Return shipping costs are the customer's responsibility
• Use a tracked shipping service to ensure safe delivery
• We are not responsible for returns lost in transit

Returns Due to Our Error (defective, damaged, or incorrect item):

• We cover return shipping in full
• A prepaid return label will be provided upon approval

Questions?

For any questions regarding your order or return options, feel free to reach out to our team.

General Support & Product Inquiries:
Email: support@yehamaison.com

Order Tracking & Status Updates:
Email: orders@yehamaison.com

Returns & Cancellations:
Email: returns@yehamaison.com

Phone Support:
Phone: +1 (929) 542-5539