Shipping policy

This policy explains how we handle shipping and delivery from our global fulfillment network to you. By placing an order, you agree to the terms outlined below.

Stock & Processing

• Inventory: Stock levels are updated regularly. If an item becomes unavailable after you place your order, we will contact you to offer a partial shipment, wait-list option, or full refund.
• Order Processing: Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 PM (Noon) Mountain Time will be processed the next business day.

Pricing & Delivery

• Pricing: The price shown on the product page is the exact amount charged at checkout. There are no hidden fees or unexpected charges added during processing.

  Currency: Our base currency is USD ($). For your convenience, prices are displayed and charged in your local currency where available (including NOK, EUR, GBP, SEK, DKK, and others). Prices in non-USD currencies are automatically converted using current exchange rates and rounded to the nearest whole unit for clarity (e.g., 300 NOK, $32, £25).

  Shipping Fees: Standard shipping rates are as follows:

  • 🇺🇸 United States: $6.99
  • 🇪🇺 European Union: $14.99
  • 🌏 International (Australia, Canada, Norway & more): $19.99

• Delivery Time:

  • Processing: 1–2 business days
  • Transit: 5–10 business days after dispatch
  • Total estimated delivery: 6–12 business days from order date

  Delivery times are estimates and may vary due to carrier schedules, customs clearance, or local conditions beyond our control.

• Tracking: Once shipped, you'll receive a tracking number via email. You can monitor your shipment using the link provided.

Customs, VAT & Import Fees

We manage our shipping setups closely to ensure your orders clear customs boundaries as smoothly as possible:

• European Union (EU) Customers: For EU orders up to €150, VAT is calculated and collected at checkout. Your order is cleared through EU customs on a fully prepaid basis — no additional charges upon delivery.
• United Kingdom (UK) Customers: Orders shipped to the UK are delivered Duty Unpaid (DDU). UK customers may be subject to UK import VAT and customs duties upon delivery, collected by HMRC or the carrier. These charges are outside our control and are not included in your checkout total.
• Canada, Australia & New Zealand: Orders are delivered Duty Unpaid (DDU). Local customs duties, GST/HST, or import taxes may apply upon delivery and are the responsibility of the recipient.
• Shipping Origin: Please note that our shipping origin may differ from our registered corporate address in Wyoming. To ensure the fastest possible delivery window, items are dispatched directly from our global fulfillment network depending on stock availability and your location.

Delivery Responsibility

• Address Accuracy: Please verify your shipping address at checkout. We cannot be held responsible for delays or losses caused by incorrect address information.
• Delayed Orders: If your order hasn't arrived within 14 business days from your order date, please contact us immediately so we can investigate with the carrier.
• Cancellations: Orders can be canceled before dispatch.
• Once shipped:
  • EU & UK customers: You may return items under your statutory right of withdrawal/cancellation (see our Return Policy)
  • All other customers: Follow our standard 30-day return process (see our Return Policy)

Damages and Loss

• Damage & Issues: Inspect your order upon delivery. Contact us immediately at returns@yehamaison.com if items are defective, damaged, or incorrect.
• Lost Shipments: A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund at no cost to you.