Shipping policy

This policy explains how we handle shipping and delivery from our regional fulfillment facilities to you. By placing an order, you agree to the terms outlined below.

Stock & Processing

Inventory: Stock levels are updated regularly. If an item becomes unavailable after you place your order, we will contact you to offer a partial shipment, wait-list option, or full refund.
Order Processing: Orders are processed within up to 2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM Mountain Time will be processed the next business day.

Pricing & Delivery

Pricing: The price shown on the product page is the exact amount charged at checkout. There are no hidden fees or unexpected charges added during processing.

Currency: Our base currency is USD ($). For your convenience, prices are displayed and charged in your local currency where available (including NOK, EUR, GBP, SEK, DKK, and others). Prices in non-USD currencies are automatically converted using current exchange rates and rounded to the nearest whole unit for clarity (e.g., 300 NOK, $32, £25).

Shipping Fees: A flat shipping fee applies to all orders, calculated at checkout based on your delivery region. Fees are displayed in your local currency.
Delivery Time:
- Processing: up to 2 business days
- Transit: 5–10 business days after dispatch
- Total estimated delivery: 7–12 business days from order date
Delivery times are estimates and may vary due to carrier schedules, customs clearance, or local conditions beyond our control.
Tracking: Once shipped, you'll receive a tracking number via email. You can monitor your shipment using the link provided.

Customs, VAT & Import Fees

We manage our shipping setup closely to ensure your orders clear customs as smoothly as possible:

United States: Applicable sales tax is calculated and applied at checkout based on your delivery state. No additional customs duties or import fees apply upon delivery.
Canada, Australia & New Zealand: Applicable sales tax is included in the displayed price. Local customs duties and import fees may apply upon delivery and are the customer's responsibility.
European Union (orders up to €150): VAT is included in the displayed price. Orders are cleared through EU customs via IOSS on a fully prepaid basis — no additional charges upon delivery. For orders exceeding €150, EU import VAT and customs duties may apply upon delivery and are the customer's responsibility.
United Kingdom (orders up to £135): VAT is included in the displayed price. Orders are cleared through UK customs on a fully prepaid basis — no additional charges upon delivery. For orders exceeding £135, UK import VAT and customs duties may apply upon delivery and are the customer's responsibility.
All other markets: Prices are inclusive of any applicable local taxes. Local customs duties or import levies may be imposed by your country's customs authority upon delivery. Where applicable, these are the customer's responsibility. We recommend checking your local import regulations before placing an international order.
Shipping Origin: The dispatch origin may differ from our registered corporate address. Orders are fulfilled directly from our nearest regional facility based on stock availability and your delivery destination.

Delivery Responsibility

Address Accuracy: Please verify your shipping address at checkout. We cannot be held responsible for delays or losses caused by incorrect address information.
Delayed Orders: If your order hasn't arrived within 14 business days from your order date, please contact us immediately so we can investigate with the carrier.
Cancellations: Orders can be cancelled before dispatch. Once shipped:
- EU & UK customers: You may return items under your statutory right of withdrawal or cancellation — see our Return & Refund Policy
- All other customers: Our standard 30-day return process applies — see our Return & Refund Policy

Damages and Loss

Damage & Issues: Inspect your order upon delivery. Contact us immediately at returns@yehamaison.com if items are defective, damaged, or incorrect.
Lost Shipments: A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund at no cost to you.

Contact Us

For questions about your order, shipping status, or delivery concerns, our team is available Monday to Friday during business hours. We typically respond within 24–48 hours.

Order Tracking & Status Updates:
orders@yehamaison.com

General Support & Product Inquiries:
support@yehamaison.com